Privacy Policy

Fine Blinds Ltd is a UK-based window covering provider. For data-related queries, contact our Data Protection Officer at privacy@fineblinds.co.uk or write to: Fine Blinds Ltd, 22 Windsor Road, Solihull, Birmingham, B92 8HS. You may also file complaints with the Information Commissioner’s Office (ICO) at ico.org.uk.

We may update this policy periodically. Any changes will be posted on this page with an updated revision date. Significant changes will be communicated via email where appropriate.

We process your personal data under the UK General Data Protection Regulation (UK GDPR) using the following bases: consent, contract performance, legal obligation, and legitimate interest (e.g. fraud prevention, marketing, or service improvement).

We may collect:
  • Name, email address, phone number, and postal address
  • Order history and customer support interactions
  • Website usage data (IP address, browser, pages visited)
  • Marketing preferences and cookie choices
This data is collected via forms, online tracking, and during service interactions.

We use your data to:
  • Manage quotes, appointments, and orders
  • Send service-related updates and confirmations
  • Improve our website and services via analytics
  • Deliver marketing based on your preferences
  • Comply with legal and regulatory obligations

We use Google Analytics to track anonymous site usage and performance metrics. We also use cookies — essential, performance, and targeting — to personalize content and ads. By using our site, you consent to the use of cookies. You can adjust cookie settings in your browser or through our cookie consent tool.

We may share your data with:
  • Trusted third-party service providers (e.g. payment processors, couriers)
  • Analytics and marketing partners (anonymised where possible)
  • Legal or regulatory bodies if required by law
We do not sell your data under any circumstances.

We retain your personal data for the maximum durations permitted by law:
  • Customer records: up to 6 years (contract and legal obligations)
  • Marketing preferences: up to 6 years from last contact
  • Website logs and analytics data: up to 2 years
  • Cookie data: based on individual cookie expiry, up to 2 years
Data may be kept longer if legally required or in case of ongoing disputes.

Under UK GDPR, you have the right to:
  • Access the personal data we hold about you
  • Correct inaccurate data or complete incomplete data
  • Request erasure ('right to be forgotten')
  • Restrict or object to data processing
  • Withdraw consent where applicable
  • File a complaint with the ICO
To exercise these rights, contact privacy@fineblinds.co.uk.

We may send marketing emails or offers based on your preferences. You can opt out at any time by clicking “unsubscribe” in our emails or contacting privacy@fineblinds.co.uk. Opting out won’t affect your service-related communications.