Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date.

Significant changes will be communicated via email where appropriate, ensuring you're always informed about how we protect your data.

We process your personal data under the UK General Data Protection Regulation (UK GDPR) using the following legal bases:

• Consent: When you explicitly agree to specific processing
• Contract Performance: To fulfill our services and agreements
• Legal Obligation: To comply with applicable laws and regulations
• Legitimate Interest: For business operations like fraud prevention, marketing, and service improvement

To provide our premium window blind services, we may collect:

• Contact Information: Name, email address, phone number, and postal address
• Service History: Order history, quotes, and customer support interactions
• Technical Data: Website usage data including IP address, browser type, and pages visited
• Preferences: Marketing preferences and cookie choices

This data is collected through online forms, website tracking, and during our service delivery process.

We use your data exclusively to enhance your experience with Fine Blinds:

• Manage quotes, appointments, and orders efficiently
• Send service-related updates and installation confirmations
• Improve our website and services through analytics
• Deliver relevant marketing based on your preferences
• Comply with legal and regulatory obligations

We use Google Analytics to track anonymous site usage and performance metrics, helping us improve your browsing experience.

We employ various cookies — essential, performance, and targeting — to personalize content and enhance site functionality. By using our site, you consent to cookie usage as outlined in our cookie policy.

You can adjust cookie settings in your browser or through our cookie consent tool at any time.

We maintain the highest standards of data protection and only share information when necessary:

• Service Providers: Trusted third-party partners for payment processing and delivery
• Analytics Partners: Marketing and analytics providers (data anonymized where possible)
• Legal Requirements: Regulatory bodies when required by law

We do not sell your personal data under any circumstances.

We retain personal data only as long as necessary for legal and business purposes:

• Customer Records: Up to 6 years for contract and legal obligations
• Marketing Data: Up to 6 years from last contact
• Website Analytics: Up to 2 years for performance tracking
• Cookie Data: Based on individual cookie expiry, up to 2 years

Data may be retained longer if legally required or for ongoing disputes.

Under UK GDPR, you have comprehensive rights over your personal data:

• Access: Request copies of your personal data
• Correction: Update inaccurate or incomplete information
• Erasure: Request deletion of your data ('right to be forgotten')
• Restriction: Limit how we process your data
• Objection: Object to certain data processing activities
• Portability: Receive your data in a portable format
• Complaint: File complaints with the ICO

To exercise these rights, contact us at privacy@fineblinds.co.uk.

We respect your communication preferences and only send marketing materials to those who have opted in.

You can unsubscribe at any time by:

• Clicking "unsubscribe" in any marketing email
• Contacting us directly at privacy@fineblinds.co.uk
• Updating your preferences in your account settings

Opting out of marketing won't affect essential service-related communications about your orders or appointments.